Orders can be tracked on our tracking page. You will also receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. Shipping usually takes about 3-4 weeks for your order to be made and arrive safely to you.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Please note that we will do everything in our power to honor your order in a timely manner, but we cannot guarantee a specific arrival date. Many factors will influence shipping times and the courier will ultimately be responsible for delivery. Please contact the courier directly with any questions you might have once your order has been shipped. Courier contact information is available in the tracking notification emails.
We are required by law to state the full value of your order for customs purposes; however, most of our customers have reported having no issues with parcels being stuck at Customs. That being said, unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary by country.
*Due to the COVID-19 outbreak, many airlines have temporarily limited the number of commercial flights, keeping public health and safety at the forefront. Because of this, shipping times may be delayed. We want to ensure all our loyal customers that they will receive their package, however, it may take longer than usual.
While we all face these hardships together, we hope this brings our community closer as we continue to provide you with the best customer service with the quickest shipping times we have available.
We thank you for your understanding, if you have any questions or concerns please don't hesitate to reach out to us.
The Good Cherry